Salon Policies

We want your time with us to feel calm and unhurried. Everything below is what to expect before you arrive, please take a moment to read and enjoy our services.

Call or text us at +1 (857) 999 - 8268 if anything here is unclear.

Last updated August 2026

Appointments

We recommend booking in advance to ensure the best service experience.
Please arrive on time. Clients arriving more than 10 minutes late may be asked to reschedule or have their service adjusted, depending on the remaining available time.
Walk-in clients are welcome based on salon availability.

Deposits

A deposit of $50 or 50% of the service total may be required for:
- Services totaling over $100.
- Services that require extended appointment time.
- Group appointments.
Deposits are applied toward your final service balance.
Deposits are non-refundable, but may be transferred to another appointment if at least 24 hours’ notice is provided.

Cancellations & No-Shows

Please provide at least 24 hours’ notice for any cancellation or appointment change.
Last-minute cancellations or no-shows without notice may result in the loss of your deposit.
Repeated no-shows may require full prepayment for future appointments.

Group Bookings

For groups of 3 or more guests, please book in advance to allow proper scheduling of staff and service time.
A $50 deposit or 50% of the total service cost may be required.
The person making the reservation is responsible for providing each guest’s service details so we can prepare accordingly.
Please provide at least 48 hours’ notice for changes or cancellations to group appointments.
Reducing the number of guests or cancelling at the last minute may affect the deposit.
All group members are expected to arrive on time. Late arrivals may result in service adjustments based on salon availability.

Payment

Payment is due immediately after completion of services.

CashCredit / DebitApple PayZelleCash App

Service Guarantee

If you experience any service-related issue, such as lifting, chipping, or a workmanship concern, please contact us within 7 days of your appointment.
Complimentary repairs are provided for workmanship-related issues only.
Repairs do not apply to damage caused by accidents, improper use, or other factors beyond our control.
No refunds are issued for completed services.

Pricing

Service prices may vary depending on nail length, shape, design complexity, and additional requests.
Additional charges may apply for intricate nail art, extra length, nail repairs, or removal of gel or acrylic applied by another salon.
Whenever possible, any additional charges will be discussed before the service begins.

Nail Art (Design)

Our online booking system lists Nail Art (Design) as a $50 / 1 hour service. That price and time are a placeholder so we know you would like nail art. The final price and appointment length depend on the complexity of the design.
Nail art must be booked together with a base service such as Gel Manicure, Builder Gel, Gel-X, Dip, or Acrylic.
We do not add nail art to nails done by another salon without performing a new base service first.
After booking, text us a photo or description of the design you want. We will review it, give you an estimated price, and adjust your appointment time if needed.

Text (857) 999-8268

Personal Belongings

Please keep your personal belongings with you during your appointment.
The salon is not responsible for any lost, stolen, or damaged personal belongings.

Respect

We strive to provide a welcoming, comfortable, and respectful environment for all clients and staff.
Please treat our team and other guests with kindness and respect.
We reserve the right to refuse service to anyone displaying abusive, threatening, inappropriate, or disrespectful behavior toward our staff or other guests.

Thank you for choosing Shape Nails. We truly appreciate your trust, and we look forward to welcoming you.